Terms of Service
By creating an order, you agree to the following terms.
How Swapping Works
- To start a swap, fill out the form with the desired amounts.
- You can deposit any amount above the stated minimum.
- The exact amount you send doesn’t have to match what you entered. The final output will be calculated automatically based on what you send.
- Once your transaction reaches the required number of confirmations, the swap will be processed automatically.
- All limits and fees are clearly shown on the swap page. There are no hidden charges.
- A PGP-signed copy of your order will be available on the swap page. Save this for your records.
Important: All swaps are final. We cannot refund transactions sent to incorrect addresses. Only use wallets and addresses you fully control.
Refunds
An order may fail for several reasons, including:
- You sent more than the available reserves can cover.
- Another user completed a swap that drained the reserves.
- Price data sources failed or became unavailable.
- An unexpected technical issue occurred.
- Any other unforeseen reason.
If your order fails, a refund will be automatically sent to the refund address you provided.
If a refund does not occur, contact us and include the PGP-signed order. We’ll process a manual refund.
We do not hold or freeze user funds. Every order will either complete successfully or be refunded.
Privacy
We will never require identity verification (KYC) or collect personal information.
We only collect the minimum data necessary to complete a swap:
- Source address
- Destination address
- Refund address
Order data is periodically deleted.
We do not intentionally log metadata like IP addresses or browser fingerprints. However, we cannot guarantee that such data is never collected. For example, server updates or misconfigurations could unintentionally log this information.
No service can guarantee complete privacy. For maximum anonymity, we recommend using the Tor Browser with JavaScript disabled and connecting via our onion service: http://mnk6h7xso54rai3qvzlrgxs2vi75kjabcg46lhzievslryjucos5y4qd.onion/.